Where fear softens and your voice returns

Ts And Cs

Website Terms & Conditions Of Use

Last Updated: 8th February 2026

Effective Date: 8th February 2026

1. INTRODUCTION

Welcome to Soulfully Maria (Coaching & Creative Growth). These Website Terms of Use (“Terms”) govern your access to and use of our website at www.mariaduckhouse.com (the “Website”).

This Website is owned and operated by Maria Duckhouse, trading as Soulfully Maria (Coaching & Creative Growth).

By accessing or using our Website, you agree to these Terms. If you don’t agree with any part of them, please don’t use the Website.

Owner/Business Details:

2. DEFINITIONS

In these Terms, the following definitions apply:

  • “We,” “Us,” “Our” refers to Soulfully Maria (Coaching & Creative Growth)
  • “You,” “Your” refers to the user or purchaser of our services
  • “Digital Products” refers to our downloadable guides, kits, and digital resources
  • “Services” refers to coaching services, digital products, and any other services offered through our Website
  • “Content” refers to all text, images, graphics, videos, audio, and other materials available on our Website

3. ACCEPTANCE OF TERMS

By using our Website, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding contracts
  • You will comply with these Terms and all applicable laws
  • All information you provide to us is accurate and complete

4. USE OF WEBSITE

4.1 Permitted Use (Personal, Non-Commercial)

You may use our Website and Content for your own personal, non-commercial use only. Please use the Website lawfully and in a way that respects other people.

4.2 Acceptable Use (Be Kind + Don’t Break Things)

You agree that you will not (and will not try to):

  • Use the Website for anything unlawful, harmful, misleading, or abusive
  • Copy, reproduce, share, publish, sell, or commercially exploit our Content without express written permission
  • Upload, transmit, or introduce viruses, malware, or any harmful code
  • Attempt to gain unauthorised access to the Website, servers, accounts, or databases
  • Interfere with, disrupt, overload, or damage the Website (including via scraping, bots, or automated extraction)
  • Impersonate any person or entity, or misrepresent your affiliation with anyone
  • Harass, threaten, or be unkind to others while interacting with any parts of the Website (if applicable)

We reserve the right to restrict or block access to the Website if we believe these Terms have been breached.

5. INTELLECTUAL PROPERTY RIGHTS

5.1 Ownership

All Content on our Website (including text, graphics, logos, images, videos, audio, digital downloads, and other materials) is owned by Maria D / Soulfully Maria (Coaching & Creative Growth) (or used with permission) and is protected by copyright, trademark, and other intellectual property laws.

This includes (without limitation) Maria’s original materials such as:

  • creative guides (including the Gentle Guide for Deep-Feeling Creatives)
  • soul-aligned prompts
  • the Authentic Expression Starter Kit (and any related worksheets, notes, and downloads)

5.2 Limited Licence (Personal Use Only)

We grant you a limited, non-exclusive, non-transferable licence to access and use our Website and Content for personal, non-commercial purposes only.

This means you may read, view, and (where relevant) download materials for your own personal growth. It does not mean you can reuse the materials publicly or commercially.

This licence does not include:

  • Any resale, redistribution, or commercial use of our Website or Content
  • Sharing our paid or free resources (including prompts and kits) with others
  • Copying, reposting, or republishing Content (including on social media, websites, newsletters, or inside other products)
  • Creating derivative works from our Content without written permission
  • Downloading or copying of account information for the benefit of another party

5.3 Digital Product Licence

Upon purchase of our Digital Products, you receive a personal, non-exclusive, non-transferable licence to use the product for your own personal development. You may not:

  • Share, distribute, or resell the Digital Products
  • Claim authorship or ownership of the materials
  • Use the materials for commercial purposes without express written permission
  • Modify, adapt, or create derivative works from the materials

6. DIGITAL PRODUCTS

6.1 Product Descriptions

We make every effort to ensure that descriptions and representations of our Digital Products are accurate. However, we do not warrant that product descriptions or other Content on our Website are error-free, complete, or current.

Our current Digital Products include but are not limitated to:

  • Gentle Guide for Deep-Feeling Creatives: A 7-day reset guide designed to help release people-pleasing, rebuild self-trust, and reclaim creative flow.
  • Authentic Expression Starter Kit: A downloadable kit containing 5 soul-aligned prompts, an empowering note, and a gentle next step to help reconnect to your voice and silence the inner critic.

6.2 Delivery

Digital Products are delivered electronically via email or direct download link immediately following purchase confirmation and payment processing. It is your responsibility to:

  • Provide a valid email address
  • Check your spam/junk folders
  • Download the products within the specified timeframe (if applicable)
  • Ensure you have the necessary software to access the files

6.3 Technical Requirements

You are responsible for ensuring you have the appropriate technology and software to access and use our Digital Products. Common requirements include PDF readers, stable internet connection, and compatible devices.

7. PRICING AND PAYMENT

7.1 Pricing

All prices displayed on our Website are in British Pounds (GBP) unless otherwise stated and include VAT where applicable. We reserve the right to change prices at any time without prior notice, although changes will not affect orders already confirmed.

7.2 Payment

Payment must be made in full at the time of purchase using one of our accepted payment methods. We use secure third-party payment processors to handle transactions. Your payment information is processed in accordance with our Privacy Policy.

7.3 Payment Processors

We accept payments through trusted third-party payment processors. By making a purchase, you also agree to the terms and conditions of the relevant payment processor.

8. REFUNDS AND CANCELLATIONS

8.1 Digital Products

Due to the nature of digital products, which are delivered immediately and cannot be “returned,” all sales are final. However, we want you to be genuinely happy with your purchase.

If you experience technical issues preventing you from accessing your Digital Product, please contact us within 7 days of purchase, and we will work with you to resolve the issue.

8.2 Refund Exceptions

We may offer refunds or exchanges at our sole discretion in exceptional circumstances, including but not limited to:

  • Technical faults that prevent access to the product
  • Duplicate purchases made in error
  • Products not as described

8.3 Requesting a Refund

To request a refund, please contact us at maria@mariaduckhouse.com with:

  • Your order number
  • The reason for your refund request
  • Any relevant supporting information

We aim to respond to all refund requests within 5 business days.

9. USER ACCOUNTS

9.1 Account Creation

You may need to create an account to access certain features or make purchases on our Website. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorised use

9.2 Account Termination

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or engaged in fraudulent or illegal activity.

10. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party content, goods, or services.

11. DISCLAIMERS

11.1 No Professional Advice

The Content on our Website and in our Digital Products is for general informational and educational purposes only. It is not intended to be, and should not be construed as:

  • Medical advice
  • Mental health counselling or therapy
  • Professional psychological treatment
  • Diagnosis or treatment of any medical or mental health condition

If you are experiencing mental health difficulties, please seek support from a qualified healthcare professional or mental health provider.

11.2 No Guaranteed Results

While we create our programmes and resources with care and intention, individual results from our coaching services and Digital Products will vary. We make no guarantees or warranties regarding:

  • Specific outcomes or results
  • Timelines for achieving results
  • The effectiveness of our methods for your particular situation

Your success depends on many factors including your commitment, circumstances, and personal situation.

11.3 Personal Responsibility

By using our services and Digital Products, you accept full responsibility for your own decisions and actions. You acknowledge that:

  • You are responsible for your own choices and their consequences
  • Our guidance is intended to support your personal growth journey
  • You will seek professional help if needed for serious mental health concerns

11.4 Website “As Is”

Our Website and all Content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • The Website will be uninterrupted, secure, or error-free
  • Defects will be corrected
  • The Website or servers are free of viruses or harmful components
  • Information on the Website is accurate, complete, or current

12. LIMITATION OF LIABILITY

12.1 Exclusions

To the fullest extent permitted by law, Soulfully Maria (Coaching & Creative Growth) shall not be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Business interruption
  • Damages arising from your use of or inability to use our Website or Digital Products

12.2 Maximum Liability

In any event, our total liability to you for all claims arising from or related to our Website or services shall not exceed the amount paid by you (if any) for the specific product or service giving rise to the claim.

12.3 Jurisdiction-Specific Rights

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Soulfully Maria (Coaching & Creative Growth), its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in any way connected with:

  • Your access to or use of our Website
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your breach of applicable laws or regulations

14. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. When we make changes, we will:

  • Update the “Last Updated” date at the top of this page
  • Post the revised Terms on our Website
  • Notify you via email if the changes are material (where we have your email address)

Your continued use of our Website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

15. MODIFICATIONS TO WEBSITE AND SERVICES

We reserve the right to modify, suspend, or discontinue any aspect of our Website or services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our Website or services.

16. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

18. WAIVER

No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other legal notices or agreements published on our Website, constitute the entire agreement between you and Soulfully Maria (Coaching & Creative Growth) regarding your use of our Website.

20. CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding these Terms, please contact us:

Soulfully Maria (Coaching & Creative Growth)

We aim to respond to all enquiries within 5 business days.

21. ACKNOWLEDGEMENT

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

© 2026 Soulfully Maria (Coaching & Creative Growth). All rights reserved.

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