Terms & Conditions of Service

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any session (“Session”) organized by Mindset & Strategy Ltd (“we” or “us”). Please ensure you have read and understood the following:

1. Acceptance of terms and conditions

By completing the registration form for a particular session, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Session on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation.

2. Payment

The fee for attending the Session (“Registration Fee”) is £240 unless otherwise stated on the registration form. The allocated time is up to 90 mins depending on your needs unless otherwise agreed on order form or program. Prices are exclusive of VAT except where expressly stated otherwise. All payments for the Registration Fee must be made in full at the time of completing the registration form and in any event prior to the date of the Session. If payment is not received within 7 days of your registration, your registration will be canceled and the payment of any refund will be at our complete discretion. Payment will be made via our merchant account provider and you consent to us passing your necessary details to the merchant account provider and to the processing necessary information about you. We reserve the right to run price promotions as we think fit.

3. Refunds

Orders are non-refundable for short notice readings as the work will be initiated, except as set out in paragraphs 4 and 5 below. However, if you are unable to attend the Session for any reason you may email us at admin@mariaduckhouse.com to provide us with the name of a substitute to attend the Session on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Session. We may at our discretion charge an administration fee of up to £100 for making such substitution.

4. Cancellation

If you change your mind within 48h of ordering, you will be issued a full refund. Also, there may be circumstances in which we need to cancel the Session. In such circumstances, we will provide you with a full refund of the amount of the Registration Fee that you have paid to us and we will make every effort to provide you with such refund within 60 days of the date of cancellation.

5. Postponement or change to the venue

There may be circumstances in which we need to postpone the Session or change the venue at which Session is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the Session or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your ticket by emailing us at admin@mariaduckhouse.com and we shall provide you with a full refund.

6. Liability

Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such Session and we shall not be liable under any circumstances for any consequential losses.

7. Your obligations

If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Session, you will be required to leave the Session and we shall not be liable to refund your Registration Fee or any other payment.
You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the session (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Session.
You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures, and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors, and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.
You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Session by you.

8. Promotional materials and materials at the Session

Unless otherwise stated, the copyright for any materials used at the Session (including course notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without our prior written consent.
You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use.
We reserve the right to change the published programme (including the publicised speakers) or materials as we think fit.

9. Photography and filming

We may wish to photograph or film the Session and reserve the right to do so for the purposes of promoting future sessions or otherwise. You consent to us (or any other person attending the Session) photographing or filming you and any persons attending the Session with you. You may take photographs (but not film) of the Session

10. Data protection

Please review our full Privacy Policy .

We will communicate with you using the contact details provided on the Registration Form for the purposes of the Session. You agree that we may send your personal data outside of the European Economic Area. We shall be entitled to pass on all of your contact details to the session contractors and to third parties who provide goods and services that may be of interest to you. You can notify us in writing by e-mailing at dpo@mariaduckhouse.com. If you do not wish your personal contact details to be used in any of the ways listed above or in the privacy policy.

11. Tickets

We shall not send you tickets for the session. We will have your name on the attendee list and if you have paid the Registration Fee you shall be provided with access to the Session.

12. Travel, accommodation, and refreshments

You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Session. If you are late at the session or prevented from attending the Session due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Session until you arrive. Some refreshments are included in your Registration Fee extras may be purchased from the venue at an additional cost.

13. Disability, medical conditions, and dietary requirements

If you have any disability or medical condition that requires us to make special arrangements for you or any special dietary requirements, please email us at admin@mariaduckhouse.com as soon as possible and in any session at least 2 weeks prior to the date of the Session.

14. Limitations of Liability

Whilst every reasonable precaution is taken by us to ensure security and safety at the session, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Session, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.
Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Session and we shall not in any circumstances be liable to you for any consequential loss whatsoever.

15. Governing law

These Terms shall be governed by English Law and you hereby submit to the exclusive jurisdiction of the English Courts.

Updated: May 24th 2018